Shipping policy
Last updated: August 2, 2026
Shipping Within the United States
The Cove Charleston currently ships within the United States only. International shipping is not available.
Shipping rates
Standard U.S. shipping is $10.
Complimentary U.S. shipping is available when the eligible merchandise subtotal is $150 or more after discounts and before taxes and shipping charges.
The shipping rate and delivery options displayed during checkout control your order.
Order processing
Orders are generally prepared for shipment within one to three business days, excluding holidays. Processing may take longer during promotions, holidays or periods of unusually high order volume.
Orders placed after business hours begin processing on the following business day. You will receive a shipping-confirmation email with tracking information after your order has been prepared for the carrier.
Delivery estimates
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, service interruptions and other circumstances outside The Cove’s control may affect delivery.
The Cove is not responsible for delays caused by the shipping carrier or by incorrect or incomplete shipping information supplied with an order.
Shipping-address changes
Please review your shipping address carefully before completing checkout. If you notice an error, contact The Cove immediately at (843) 901-7730.
We will make reasonable efforts to help, but address changes cannot be guaranteed after an order has entered processing or been transferred to the carrier.
Delivered, missing or stolen packages
Risk of loss passes to the customer when the carrier confirms delivery to the shipping address provided with the order.
If tracking indicates that a package was delivered but you cannot locate it, check the surrounding delivery area and contact the carrier. You may also contact The Cove, and we will provide reasonable assistance with available tracking information. The Cove is not responsible for theft or loss occurring after confirmed delivery.
Damaged or incorrect orders
If an order arrives damaged, defective or different from what you ordered, contact The Cove within three calendar days of delivery. Include your order number and photographs of the merchandise and packaging.
If the issue is confirmed, The Cove will provide appropriate instructions and assistance at no return-shipping cost to you.
Boutique pickup
Boutique pickup is available for eligible online orders at:
The Cove Charleston
260 Seven Farms Drive, Suite C
Daniel Island, South Carolina 29492
Wait until you receive confirmation that your order is ready before visiting the boutique. Please bring your order confirmation and a valid photo ID. Pickup availability is displayed during checkout when the selected merchandise is available at the boutique.
Returns
Customers are responsible for shipping eligible returns to The Cove. Original shipping charges are nonrefundable. Review our Return and Refund Policy before mailing merchandise.
Shipping assistance
For help with shipping, tracking or boutique pickup, call or text The Cove at (843) 901-7730 or email joe@thecovecharleston.com.