Frequently askedquestions.

A little guidance before you begin

Answers, beautifully arranged.

From fit and styling to shipping, boutique pickup and returns, here are the details clients ask about most often.

In the boutique & online

Shopping The Cove

Can I shop The Cove online and in the boutique?

Yes. Explore the online edit anytime or visit our Daniel Island boutique for a more personal experience. Availability can differ between the website and boutique as pieces sell throughout the day.

How can I get help with sizing or fit?

Send us a note or call the boutique with the piece you are considering and the sizes you normally wear. Our team can share fit guidance, measurements and styling suggestions before you purchase.

Do you restock sold-out pieces?

Some favorites return, while limited or seasonal pieces may not. Contact The Cove and we will gladly check incoming orders or suggest a beautiful alternative.

Shipping & pickup

Orders, shipping & pickup

When is U.S. shipping complimentary?

Standard U.S. shipping is complimentary on qualifying orders of $150 or more. The shipping option shown at checkout confirms whether your order qualifies.

How does boutique pickup work?

Select boutique pickup at checkout when it is available. Please wait for the pickup-ready notification before visiting The Cove at 260 Seven Farms Drive, Suite C on Daniel Island.

Where does The Cove currently ship?

The Cove currently ships within the United States. Available delivery methods and final shipping charges are displayed at checkout.

Personal guidance

Personal styling

Is personal styling complimentary?

Yes. Personal styling guidance is part of The Cove experience. Our team can help in the boutique, virtually or through a thoughtfully styled online order.

What should I share in a styling request?

Tell us what you are dressing for, the sizes and silhouettes you prefer, your budget and how you want the finished look to feel. The more context you share, the more personal the edit can be.

Client care

Returns & exchanges

What is The Cove return policy?

Eligible items may be returned within 30 days of purchase for store credit only. Items must be unworn, unwashed, unaltered and returned in original condition with tags attached. Customers are responsible for return-shipping costs.

Which purchases are final sale?

Discounted items, jewelry, beauty and personal-care products, and intimate apparel including underwear, lingerie, bodysuits and swimwear are final sale and cannot be returned or exchanged.

Still wondering? Let’s talk.

The Cove team will be delighted to help with anything not answered here.

Send a note