Refund policy
30-Day Returns for Store Credit
We hope you love every piece selected from The Cove. Eligible full-price merchandise may be returned within 30 calendar days for store credit.
Return window
For online orders, the 30-day period begins on the date the carrier marks the order as delivered. For boutique purchases and pickups, the 30-day period begins on the purchase or pickup date.
Return eligibility
To qualify for store credit, merchandise must be:
- Full price at the time of purchase
- Unworn, unwashed, unused and unaltered
- Free from odors, makeup, deodorant, self-tanner, pet hair and other signs of wear
- Returned with all original tags attached
- Returned with its original packaging when applicable
- Accompanied by proof of purchase
The Cove reserves the right to decline merchandise that does not meet these conditions.
Final-sale items
The following items are final sale and cannot be returned, exchanged or submitted for store credit:
- Sale, markdown and clearance merchandise
- Items identified as final sale at the time of purchase
- Jewelry
- Beauty and personal-care products, including cosmetics, lip balm, other lip products, skincare, fragrance and bath or body products
- Hygiene-sensitive apparel, including underwear, panties, bras, bodysuits, shapewear, hosiery and swimwear
Store credit
Approved returns receive The Cove store credit for the eligible amount paid. Refunds are not issued to the original form of payment. Original shipping charges are nonrefundable.
Store credit is issued after the returned merchandise has been received, inspected and approved.
Return shipping
Customers are responsible for return-shipping costs. We recommend using a trackable and appropriately insured shipping method. The Cove is not responsible for return packages that are lost, damaged or misdirected in transit.
Contact The Cove before mailing a return. Please do not mail merchandise without first receiving return instructions.
In-boutique returns
Eligible online purchases may also be brought to our Daniel Island boutique with proof of purchase during the applicable 30-day return period.
Exchanges
Because our inventory is limited and changes quickly, direct exchanges cannot be guaranteed. Approved returns will receive store credit that may be used toward another available item.
Damaged or incorrect orders
If an item arrives damaged, defective or different from what you ordered, contact The Cove within three calendar days of delivery. Include your order number and photographs of the item and packaging. If the issue is confirmed, The Cove will provide instructions and appropriate assistance at no return-shipping cost to you.
Begin a return
Call or text The Cove at (843) 901-7730 or contact us through the Contact The Cove page. Please include your name, order number and the item you would like to return.